Pacific Exteriors LLC

- Overall, customer experiences with Pacific Exteriors are mixed but lean positive, with many praising knowledge, professionalism, and quality work, while others report pricing and scope concerns or service gaps.
- What customers commonly liked: knowledgeable and non-pushy sales reps (notably Brad, Christopher I., Stephen B.), clear explanations of options, thorough walk-throughs of urgent versus non-urgent items, on-time arrivals, friendly and careful crews, strong yard protection and daily cleanup, and high-quality installation. Projects often included Hardie fiber cement siding and, in some cases, painting; timelines typically 2–3 weeks for siding with possible weather-related delays.
- Notable project management strengths: proactive communication from project managers (e.g., Joe R.) and administrators (Cassandra T.), reliable scheduling, and clear final walkthroughs to confirm satisfaction.
- Positive outcomes frequently cited: honest pricing, thorough detail in options, and good collaboration that left customers confident in the results and willing to reuse the company.
- Key concerns raised: scope discrepancies and unexpected charges (e.g., lead paint disposal not in contract but added later; $400+ for mitre corner metal caps; insulation/soffits quotes that seemed high; window work sometimes omitted or not matching contract specs), miscommunication about finishes (e.g., window reveals not matching expectations), and inconsistent or delayed responsiveness (e.g., missed callbacks, no-show for a scheduled meeting). At least one report described a dangerous driving incident by a driver.
- Practical tips for potential customers: obtain a highly detailed, itemized written quote that matches the contract scope exactly (including windows, lead paint disposal, and any extras); confirm precise finish specifications (e.g., window reveals and trim); insist on a clear PM point of contact and a set timeline with milestones; request confirmation of callback processes and follow-up; discuss contingencies for weather or unforeseen issues (e.g., dry rot) and how they affect scheduling and pricing; verify cleanup expectations and post-completion walkthroughs.