Allen Roofing & Siding

- Overall, experiences with Allen Roofing & Siding are mixed: many customers report high-quality work and professional crews, while others report long delays and communication issues.

- Positive patterns
- Professional, clean, and respectful crews; crews often finish jobs efficiently and leave the site clean.
- Strong customer care from certain staff (notably Elmer and Adam Kinney) with updates and guidance through the process.
- Good value and wide range of exterior work (roofing, siding, gutters, soffits) with praise for workmanship and reasonable pricing.
- Effective coordination with insurance for hail-related damage in many cases; estimator or sales staff sometimes advocated for customers with adjusters.
- Specific positive examples include timely completion, helpful inspections, and successful gutter fixes when problems were addressed.

- Common concerns and negative experiences
- Delays and backlogs: long waits for estimates (months in some cases) and slow or uncertain start dates after signing a contract.
- Inconsistent communication: several customers report unreturned calls or poor follow-up, with unclear or changing timelines.
- Quality and workmanship concerns: at least one report of botched drip-edge installation and a disputed repair that required a later patch; some customers worried about whether the roof or siding work was done to spec.
- Scheduling and site issues: some references to language barriers on site, missing tarps during rain, and the need for customers to provide basic tools (e.g., broom and dustpan) for cleanup.
- Customer service incidents: a few highly negative experiences highlighted unresponsiveness, perceived lack of accountability, and safety concerns (e.g., trucks blocking a fire hydrant).
- Mixed follow-through on promises: claims that promised help with insurance documentation or coverage for gutters/fascia did not materialize in some cases.

- Notable names and anecdotes
- Frequently praised: Elmer (positive impressions across several reviews) and Adam Kinney (sales/rep involvement and updates).
- Critically described interactions: Jake (sales/contractor) appears in negative feedback regarding handling of issues and follow-through.
- Positive post-issue resolution: at least one reviewer noted that Allen Roofing & Siding corrected problems after an initial negative post.

- Practical takeaways for potential customers
- Expect potential delays in estimates and project start dates; request a concrete timeline in writing.
- Establish a single point of contact and confirm who will manage the project and coordinate with your insurer.
- Discuss and document expectations for on-site behavior, tarping, cleanup, and addressing any workmanship concerns.
- Be aware of past reports about communication gaps; plan for proactive checking in about progress.
- If safety or parking around hydrants is a concern, address this explicitly with the team before work begins.
- If issues arise, request prompt follow-up and confirm any offered remedies or corrections in writing.