Ace Hardware of Gilroy

- Overall: Consumer reviews are mixed. Many customers praise the staff for friendliness, knowledge, and helpfulness, and appreciate the store’s selection and local, smaller-store feel. A subset of reviews reference rude behavior and higher prices, along with specific service lapses.

- Positive experiences highlighted:
- Friendly, knowledgeable staff who help locate items and answer questions.
- Wide range of hardware, including specialty fasteners (notably metric) and plumbing hardware.
- Quick services such as key copying/programming (notably performed well by Luis) and the ability to buy individual screws, nuts, washers, etc.
- Perceived better in-store service and pricing versus some competitors; a “mom-and-pop” feel cited by customers.
- Some customers find the store more interactive and easier to navigate than larger chains.

- Negative experiences and concerns:
- Reports of extremely rude staff and poor customer service, especially during returns or order pickups.
- Specific incidents described as disrespectful or dismissive by certain employees (e.g., an older female staff member during a pickup).
- A paint-related issue where a sample color did not match the actual product color from a separate store; advice to verify color decisions beyond store samples.
- Complaints that some items are overpriced compared with other retailers; some customers say they would not return.

- Practical takeaways for potential customers:
- If you value personalized assistance, you may have a positive experience, but be aware service quality can vary by staff member.
- For keys and certain hardware needs, the store can be efficient and convenient; consider requesting specific personnel if possible.
- For paint color decisions, use the store sample as a reference but confirm with the actual product color at purchase.
- Compare prices with other retailers when budgeting, as some items may be pricier.