South Valley Windows

- The overall feedback is mixed: several customers praise the company for expertise and helpfulness, while others criticize responsiveness and reliability.
- Positive practical details:
- When they couldn’t fulfill a specific door/window, they directed customers to obtain the correct part from the manufacturer.
- Paul is frequently described as knowledgeable, with positive notes about assessing conditions and offering problem-solving approaches.
- Joe Doyle is praised for running a great shop, experience, and helpfulness.
- Specific projects cited include a challenging screen-door replacement and a 16-foot wall of windows, both described as successful; services are described as efficient, friendly, and competitively priced.
- A customer who asked about a window leak appreciated clear, practical guidance and recommendations.
- Negative/practical concerns:
- In at least one instance, an assessment and quote process was slow or inadequately followed up, leading to a prolonged timeline (about 2.5 months) and the customer ultimately choosing another company.
- Reports of lack of communication: Paul not being available at the showroom, unanswered emails/phone calls, and delays around Thanksgiving and December.
- One reviewer labeled the experience as unprofessional and flaky, suggesting reliability could be an issue for some customers.
- There is a perception from some customers that reviews may be biased, though they still recommended trying the company.
- Takeaways for potential customers:
- Lead times may vary and can be affected by parts availability and holidays; confirm expected timelines in writing.
- Communication quality appears inconsistent; clarify response times and follow-up expectations upfront.
- The company has demonstrated capability on complex or large-scale window projects, but ensure you have explicit timelines and a clear point of contact.