South Valley Windows
π 315 1st St, Gilroy, CA 95020, USA
π +1 408-846-5454
- The overall feedback is mixed: several customers praise the company for expertise and helpfulness, while others criticize responsiveness and reliability.
- Positive practical details:
- When they couldnβt fulfill a specific door/window, they directed customers to obtain the correct part from the manufacturer.
- Paul is frequently described as knowledgeable, with positive notes about assessing conditions and offering problem-solving approaches.
- Joe Doyle is praised for running a great shop, experience, and helpfulness.
- Specific projects cited include a challenging screen-door replacement and a 16-foot wall of windows, both described as successful; services are described as efficient, friendly, and competitively priced.
- A customer who asked about a window leak appreciated clear, practical guidance and recommendations.
- Negative/practical concerns:
- In at least one instance, an assessment and quote process was slow or inadequately followed up, leading to a prolonged timeline (about 2.5 months) and the customer ultimately choosing another company.
- Reports of lack of communication: Paul not being available at the showroom, unanswered emails/phone calls, and delays around Thanksgiving and December.
- One reviewer labeled the experience as unprofessional and flaky, suggesting reliability could be an issue for some customers.
- There is a perception from some customers that reviews may be biased, though they still recommended trying the company.
- Takeaways for potential customers:
- Lead times may vary and can be affected by parts availability and holidays; confirm expected timelines in writing.
- Communication quality appears inconsistent; clarify response times and follow-up expectations upfront.
- The company has demonstrated capability on complex or large-scale window projects, but ensure you have explicit timelines and a clear point of contact.
Common Materials
Windows (glass and window frames)
Quality Rating
Excellent
Response Time
Mixed; some prompt responses, but several reviews indicate delays and unresponsiveness.
Common Complaints
Poor communication and follow-up, unresponsiveness, and delays in quotes or project start.
Warranties Offered
Not mentioned in reviews.
Customer Service Rating
Good
Pricing Feedback
Reasonably priced and competitive value.
Maintenance Tips
They advised on what to buy for leaks and the proper actions to take.