ModernWayRoofing & Siding
π 1022 Main St, Watertown, CT 06795, USA
π +1 203-528-6508
Customer experiences with Modern Day Roofing/Modern Way Roofing are mixed but include many positive reports. Common positives describe roof replacements completed in one day by a large, efficient crew, thorough cleanup, and high-quality workmanship. Several customers note courteous, professional crews and good communication, with staff (often cited as Danny) helping navigate insurance processes for wind-damage or roof replacement and resulting in high overall satisfaction and referrals.
Cautionary points appear in a subset of reviews: at least one incident where no tarps were used during thunderstorms led to significant interior water damage (reported around $250k) and temporary displacement, along with an insurance subrogation dispute. Other reviews mention poor or confusing communication during insurance claims, and some confusion around coordinating with Sunrun solar leases. There are also references to branding inconsistencies (Modern Day Roofing vs Modern Way Roofing).
Practical considerations for potential customers:
- Confirm whether tarping is provided and how weather events will be managed to protect the interior.
- Clarify who handles insurance communications, expected timelines, and documentation requirements; understand the process and who the point of contact is.
- Ask about coordination with solar leasing programs if applicable, and how that interacts with roofing work.
- Verify whether a one-day replacement is feasible for your property size (house and garage, if applicable), and discuss staging (dumpster timing, tarp setup) and cleanup expectations.
- Inquire about guarantees, warranties, and any long-term follow-up support.
Overall, experiences range from highly positive to problematic; prospective customers should obtain current references, confirm weather protections, and establish clear expectations for insurance coordination before proceeding.
Common Materials
Not mentioned
Quality Rating
Excellent
Response Time
Usually completed in one day
Common Complaints
Failure to tarp/protect home during storms leading to interior damage
Warranties Offered
Not mentioned
Customer Service Rating
Excellent
Pricing Feedback
Not mentioned
Maintenance Tips
No maintenance tips provided