Apex Exteriors LLC

(4.8)
43 reviews
+1 203-923-8121

Apex Exteriors LLC Reviews

Apex Exteriors (Jose Acosta) shows a mix of experiences in the reviews. Negative feedback centers on unprofessional communication, including being ghosted, not showing up for an insurance inspection, and failing to return calls or emails. Some reviewers also suggested that a portion of the favorable reviews may come from family members.

Positive feedback is more common and highlights:
- Punctuality and thorough workmanship, with crews arriving on time and completing work (often described as on schedule or early) and finishing with strong attention to detail.
- High-quality results and pride in workmanship, including roof and gutter work, attic checks, and thorough inspections.
- Professional, knowledgeable, and respectful crews; good office support and safety-first approach.
- Cleanups described as thorough, sometimes down to the last nail.
- Effective handling of insurance claims in many cases, though some customers noted Covid-era delays in processing claims before work began.
- Clear, smooth processes for many projects, with testimonials calling the team reliable and easy to work with; some reviews explicitly recommend Apex Exteriors.

Practical takeaways for potential customers:
- The company appears capable for roof and gutter work and can assist with insurance claim processes.
- Expect variability in communication; confirm response times, scheduling, and how insurance coordination will be handled up front.
- If prioritizing reliability and clean, on-time completion, many customers report positive outcomes, but be mindful of the reported communication issues from some clients.

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Additional Information

🏗️ Common Materials

None mentioned; reviews focus on roofing (shingles) and gutters rather than siding materials.

Quality Rating

Excellent

⏱️ Response Time

Generally prompt and on-time; no significant delays reported.

📝 Common Complaints

Poor communication and reliability issues (ghosting, not showing up for inspections, not returning calls or emails).

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Reasonable prices and good value for money.

🔧 Maintenance Tips

None mentioned

Location

Other Siding Repair Services in Waterbury