Home Genius Exteriors
π 6000 Six Forks Rd Building 5932-C, Raleigh, NC 27609, USA
π +1 984-305-2626
Customer experiences with this siding repair business are mixed. Positive feedback frequently highlights professional, courteous crews and project managers (notably Kyrillos and Josh), timely work, thorough workmanship, good cleanup, and pricing that some customers felt was in line with industry standards. Several reviewers would recommend the company and praised staff for clear communication and reliable execution, with multiple mentions of crews carrying out work efficiently and staying on schedule.
However, numerous reviews describe significant drawbacks. Common issues include unprofessional behavior among some team members, poor or inconsistent communication, and miscommunications about project scope (for example, whether gutters were included with roof work). Several customers struggled to obtain copies of contracts or quotes and reported billing disputes or pressure tactics, with claims that items were not clearly defined or were re-quoted late. Post-install problems were reported by some customers, particularly with gutter systems: lifting gutter guards, holes or leaks, crooked installations, and missing downspouts, despite a large overall expenditure. There are also accounts of delayed or absent follow-up from corporate leadership or regional offices.
In summary, potential customers should secure a detailed written contract that clearly defines scope and pricing, request a single point of contact, and confirm post-installation support and warranties. Location and crew consistency appear to influence the level of satisfaction, making due diligence and clear communication especially important.
Common Materials
siding,gutters,roofing
Quality Rating
Excellent
Response Time
Not specified; reviews mention responsiveness and being kept in the loop but no concrete time frames.
Common Complaints
Poor communication and mismanagement by office staff,Pricing quotes were unclear or not provided timely; billing disputes and second contracts,Incomplete or faulty installation of gutters/gutter guards (holes, leaks, missing downspouts),Delays or lack of follow-up on requests,Unprofessional behavior or bullying reported by some customers
Warranties Offered
Not mentioned in the reviews
Customer Service Rating
Excellent
Pricing Feedback
Mixed: some say pricing is in line with industry standards and fair; others report pricing disputes, perceived overcharging, and unclear quotes.
Maintenance Tips
No maintenance or repair tips mentioned in the reviews