- Responsiveness and consultation: Customers report quick responses, on-site assessments, in-person quotes, and clear explanations of work and warranty details. Chad is frequently cited as professional, honest, and easy to communicate with.
- Timeliness and cleanup: Work is described as efficient, with several projects completed in a single day (notably roofs), and crews who clean up thoroughly and leave properties tidy.
- Pricing and financing: Many customers found quotes competitive and appreciated price transparency. Several note price matching, the ability to finance through in-house options at favorable rates, and financing assistance for broader projects (e.g., mold-related work).
- Services and capabilities: The company handles a wide range of exterior projects, including roofing (storm damage, leaks, rot), siding, windows, doors, decking, gutters, and even related interior work like painting. Mold mitigation referrals are mentioned as part of the service network.
- Project management and predictability: Clients value organized scheduling, the option to phase work to avoid unexpected costs, and consistent communication throughout the process. Chad often coordinates scheduling to fit customersβ needs, including rental properties.
- Quality and workmanship: Reports consistently praise quality workmanship, careful installation, and good craftsmanship across roofing, siding, and exterior upgrades. Cleanliness onsite and attention to detail (e.g., color matching) are highlighted.
- Warranty and aftercare: Roofs are associated with a 20-year warranty in at least some cases, with post-install follow-up and willingness to address questions or minor issues after completion.
- Overall experience and recommendations: Numerous customers express high satisfaction and offer strong recommendations for future projects, often highlighting reliability, value, and customer-focused service.