W. Ticos Roofing LLC

Overview: Customer experiences with W. Ticos Roofing are mixed. Several clients report fast, professional service with solid communication and reasonable pricing, while others describe post-install issues and inconsistent follow-up.

Strengths commonly noted
- Speed and efficiency: many jobs completed quickly, including full roof replacements in a single day and high-efficiency timelines for house and garage work.
- Professionalism and workmanship: crews described as hard-working, skillful, and capable of handling changes or additional requests on site.
- Communication: several customers appreciated timely updates, photos/videos during the project, and responsiveness from the point of estimate through completion.
- Cleanliness and site handling: frequent mentions of thorough cleanup and minimal disruption to property.
- Value: several reviews cite fair or competitive pricing and good overall value relative to the scope of work.
- Scope capabilities: multiple customers report successful roof replacements, and some mention additional work such as siding, windows, and doors being completed.

Common concerns and potential risks
- Post-install leaks and follow-up: a number of reviews report leaks or water-related issues after completion and note limited or delayed responsiveness to address them.
- Perceived gaps in workmanship or materials: some customers questioned whether proper ice and water shield installation or vent/boot replacements were performed, and one review referenced an incorrectly oriented water diverter.
- Warranty/repair follow-through: several accounts indicate difficulty obtaining timely service or resolution after initial installation.
- Communication gaps on issues: a few reviewers felt ignored or left without updates after reporting problems.
- Variable outcomes: while many customers were satisfied, others experienced dissatisfaction, suggesting inconsistency across jobs.

Practical considerations for potential customers
- Confirm scope and materials: explicitly specify installed components (e.g., ice/water shield, vent boots, drip edges) and confirm all materials used meet your expectations.
- Written warranty and service plan: obtain clear documentation on what is covered, the duration, and how follow-up issues are handled.
- Post-install support: discuss how leaks or defects will be addressed, including response times and scheduling follow-up visits.
- Scheduling and weather contingencies: favorable to confirm how weather impacts timelines and what to expect if delays occur.
- References and inspections: consider requesting recent local references and, if possible, site photos of recent completed work similar to yours.