- General sentiment: Perkins Roofing and Josh Kaufman are frequently praised for professionalism, knowledge, and quality workmanship across residential and condo projects in South Florida (Miami, Pembroke Pines). Reviews mention thorough estimates, transparent pricing, and reliable project management.
- Emergency and repairs: Positive notes on emergency leak repairs with quick response; flexible payment options were available in at least one case.
- Quotes, pricing, and contracts: Several customers report detailed, transparent quotes and straightforward pricing; some used installment plans and appreciated lack of hidden costs. A few reviews emphasize effective communication around scope and changes; one note mentions added repairs outside the initial contract but at a reasonable extra cost.
- Communication and updates: Consistent praise for proactive communication, step-by-step updates, and sharing progress photos; many say they were kept informed throughout the project. A minority report issues with timely responses from staff.
- Quality and finish: Multiple testimonials highlight high-quality workmanship (e.g., tile-to-metal reroofs, clean seams, precise finishes, painting of fascia/soffits). Some reviews mention the use of educational videos (YouTube) and thorough explanations of materials and processes.
- Cleanup and site management: Several customers note clean job sites and thorough debris removal, which contributed to positive experiences.
- Timelines and project management: Experiences vary; some projects completed quickly (e.g., within 10 days), while others extended due to external factors like HOAs or longer scheduling. Overall mood is positive when timelines were met and communication remained steady.
- Notable cautions: One review describes a negative experience with delays in obtaining an estimate and perceived poor customer service from a particular staff member, suggesting potential inconsistency in responsiveness. Another lengthy critique alleges extended project timelines, unexpected charges, and other workmanship issues; potential customers should verify scope, timelines, and post-survey details in contracts.
- Services offered: Roofing (including reroofing, tile to metal), gutters, fascia/soffit work, painting, and related inspections; some projects included addressing leaks, diagnosing additional areas of concern, and coordinating with city inspections. The team is described as knowledgeable across various roofing needs and materials.