JBN Construction and Roofing

- Overall, customer experiences are mixed, with both highly positive and negative accounts across roofing, siding, windows, gutters, and interior work. Several projects involve JBN Construction (also spelled JBN Contruction in some references).

- Positive notes frequently mention:
- Professionalism, knowledge, and attention to detail (staff such as Jim, Kim, Tony, and Jimmy are repeatedly praised).
- Timely estimates, reliable scheduling, and projects completed on time and within budget.
- Good communication during the process and quality workmanship, with several customers expressing strong satisfaction and willingness to reuse the company.

- Negative notes and concerns frequently mentioned:
- Payment and warranty disputes: at least one project involved a dispute over a final payment, with conflicting claims about whether the final payment was made; some customers allege they were promised a warranty that they feel has not been honored.
- Warranty disputes: some customers say warranty claims are not returned or that warranty coverage is not honored, or is compromised when third parties touched the work.
- Administrative and service gaps: multiple reports of unreturned calls or difficulty obtaining service after completion; some customers describe poor responsiveness from office staff or management.
- Permits and compliance: several customers allege permits were not pulled and describe downstream issues or citations; one claim states a city complaint was suggested instead of direct repair.
- Project missteps and measurement issues: at least one report cites errors in roof size calculation and improper ventilation work; another mentions a drone measurement error affecting project scope or cost.
- Perceived overcharging or scope creep: some customers feel charged more than initially stated and describe disputes stemming from measurement or scope changes.
- Negative experiences cited by a few customers include claims of fraud, broken trust, or overall dissatisfaction with the service and follow-up.

- Practical details for potential customers:
- Expect variability in responsiveness after work is completed; request clear, written warranty terms (including what is covered and the process to file a claim) and ensure they align with verbal assurances.
- Verify permit history for roofing and major repairs; confirm who is responsible for obtaining permits and who bears any related costs.
- Obtain a detailed, written estimate with scope and material specifications; document change orders and final payments to avoid disputes.
- Consider requesting references and directly contacting past clients to verify long-term performance and warranty fulfillment.
- Be aware of potential risks related to measurement accuracy and project scope adjustments; insist on precise measurements and written confirmations before proceeding.

- In summary, theReviews show a broad spectrum of experiences from highly favorable to strongly critical. Prospective customers should perform due diligence, seek written warranties and permits clarity, and verify references before committing.