Fortress Contracting And Roofing

Fortress Contracting and Roofing receives mixed reviews. Some customers report high satisfaction with roof replacements, leaks repairs, and exterior work, while others describe ongoing communication problems and unresponsiveness.

Positive experiences (examples of satisfaction)
- Professionalism, punctuality, and high-quality workmanship on roof replacements and repairs.
- Clear, proactive communication throughout the project; customers felt informed and confident.
- Clean job sites, fair pricing, and thorough, detail-oriented work.
- Specific staff cited for good service (e.g., Noam, Patrick) and positive interactions.
- Successful projects beyond roofing, including exterior trim, windows, doors, and stucco work; customers praised skill and coordination across multiple trades.

Negative experiences (examples of dissatisfaction)
- Repeated communication failures: reliance on AI or automated systems, long delays in responses, owner not returning calls or emails.
- Missed appointments and no-shows by estimators or project teams; customers and tenants had to take time off work.
- A report of a flat roof coating failing after about five months with little to no follow-up from the company.
- Leaks returning after repairs and warranty claims not being promptly addressed; multiple attempts to contact without resolution.
- One incident where a skylight was broken during a roof replacement and the company became unresponsive afterward.

Practical considerations for potential customers
- The company offers warranties (e.g., around one year on leaks), but responsiveness to warranty issues appears variable; confirm warranty terms in writing.
- Expect potential scheduling challenges or communication gaps; request a single clearly identified point of contact and a written project timeline.
- Ask for a detailed, written scope of work, including materials, costs, and post-project support; request references and follow-up on any past warranty claims.
- Consider verifying the company’s ability to handle related exterior work (windows, trim, stucco) if multiple projects are planned.