Customer experiences with Citrus County Roofing are largely positive and emphasize reliable roofing work, gutter and related improvements, and professional communication. Key practical details across reviews include:
- Timeliness and project management: Many jobs were completed on or ahead of schedule; crews were punctual and stayed on plan. In one case a reviewer noted not being informed of arrival times prior to work, which was later addressed by updating the service.
- Estimates, pricing, and insurance coordination: Several customers received competitive estimates and appreciated transparent pricing. Staff frequently helped with insurance claims, deductible discussions, and coordinating with adjusters, often resulting in work that aligned with insurance estimates.
- Work quality and scope: Reviews describe thorough repairs, effective leak fixes, and installations ranging from shingles to complete roof replacements. Some customers appreciated going beyond the original scope (e.g., replacing all damaged boards for a uniform look, repairing additional spots, or addressing chimney flashing) at no extra charge in certain cases.
- Materials and options: Customers report using quality materials (e.g., Owens Corning Duration shingles, 30-year roofing material) and receiving guidance on choices. Color selection assistance and material upgrades were commonly noted.
- Communication and customer service: The team is repeatedly described as responsive, friendly, patient, and well-organized. Several reviews highlight staff such as Erik, Jamie, Bernard, and Collin as key points of contact who explained options clearly and maintained steady communication throughout.
- Cleanup, safety, and workmanship practices: Magnets used to collect nails, tarps to catch debris, and thorough cleanup were frequently mentioned. Workmanship was described as neat and professional, with attention to leaving the property in good condition.
- Guarantees and aftercare: Some reviews mention guarantees on labor and materials, as well as follow-up visits to fix issues or adjust installations, indicating ongoing support after completion.
- Notable positives and occasional drawbacks: Overall sentiment is highly favorable, with multiple customers stating they would hire again and recommend Citrus County Roofing. A few reviews note minor communication gaps or post-installation niggles (e.g., gutter protector bubbling) that were resolved quickly.
Overall, potential customers can expect professional, well-coordinated roofing and related exterior work, with emphasis on quality materials, clear communication, responsive service, and strong follow-through on warranty and aftercare.