M3 Roofing

- Services described include fascia and soffit replacement, roof installation (cement tile roof), and repairs to leaks and flat roofs; several customers highlighted both repair work and full roof projects.

- Timeliness and scheduling: many customers reported prompt estimates (often within a couple of days) and on-schedule arrivals; several projects were completed within about a week, with start times and progress communicated clearly.

- Project management and transparency: multiple reviews noted strong coordination with inspectors (Miami-Dade) and the use of a Buildertrend client app with progress updates, photos, and ongoing communication, helping to minimize delays.

- Quality and workmanship: numerous customers praised the crews for being clean, efficient, thorough, and reliable, with high marks for workmanship and customer service; several comments highlighted professional and courteous staff, particularly Xavier and Michelle.

- Customer loyalty and referrals: positive experiences led customers to recommend the company for future projects and to refer clients in professional roles (bankers, property managers).

- Documentation and visibility: several reviews mention receiving photos and a transparent workflow, contributing to a sense of trust and accountability.

- Mixed/negative experiences: a subset of reviews express strong dissatisfaction, citing issues with flat-roof work (high cost, poor results), lack of accountability for addressing problems, missing steps (e.g., 24-hour water test), drainage problems, and ongoing humidity or reliability concerns; some reviewers advise caution or avoid the company for certain roof types.

- Practical takeaways for potential customers: the company appears well-suited for timely, well-documented projects with clear communication and competent crews, especially for standard roofing or tile roof work; potential customers should verify warranties, references for flat-roof projects, and ensure agreed-upon testing and post-installation support.