Brunette Home Improvement
π 4517 W Saginaw Hwy, Lansing, MI 48917, USA
π +1 517-327-1005
Overall, customer experiences with Brunette Home Improvement are strongly positive, with repeated emphasis on professionalism, clear communication, timeliness, and high-quality work across roofing, siding, decks, and other exterior repairs. Practical details for potential customers include:
- Services cited: roofing replacement, siding work, deck construction, gutters, chimney work, and exterior repairs; occasional projects involve windows and patio doors.
- Project management and communication: frequent reports of fast responses, regular updates, and clear point-of-contact from start to finish; crews noted as on-time and diligent.
- Insurance and warranties: many reviews highlight proactive handling of insurance claims, including negotiating with insurers and assisting with warranty-related issues (e.g., algae/warranty claims) to achieve favorable outcomes.
- Quality and finish: strong craftsmanship with durable results, attention to detail (e.g., color matching for vents and chimneys, thorough cleanup), and aesthetically satisfying finishes.
- Budget and value: customers often mention staying within budget, receiving competitive pricing, and being guided through quotes and financing decisions; several reviews indicate willingness to choose them again for future projects.
- Trust and referrals: multiple reviews express high trust, repeat business, and strong recommendations to friends and family.
Staff mentioned positively include John Brunette, Dave, Zack, Larry, and Joe, noted for professionalism, responsiveness, and helpfulness.
Common Materials
Siding (no specific materials mentioned in the reviews)
Quality Rating
Excellent
Response Time
Prompt and timely responses; reviews describe rapid communication and scheduling
Common Complaints
Few or no complaints about the siding work; occasional insurance/warranty claim coordination cited as a challenge, but resolved
Warranties Offered
Assistance with manufacturer warranties and a general workmanship guarantee implied by 'stand behind their work'
Customer Service Rating
Excellent
Pricing Feedback
Generally good value; some customers noted the price was the lowest among quotes and praised fair pricing
Maintenance Tips
None mentioned in the reviews