Jimmerson Roofing

- Overall pattern: Customer experiences with Jimmerson Roofing are mixed. Many reviews praise professional conduct, timely and meticulous roofing work, strong cleanup, clear communication, and fair pricing. A number of customers express willingness to hire them again for future projects.

- Roofing projects: Several customers report thorough on-site inspections, accurate identification of roof-related issues (including aging roofing and rotted wood), and efficient completion (often within a day or two) with photos and clear updates. Project managers are frequently cited as responsive, and the crews are described as diligent and respectful of property. Cleanups are repeatedly highlighted as thorough.

- Gutters and guards (installed April 2022) and related issues: Some customers experienced persistent problems after gutter/guard installations. Reported issues include ice dam and ice dam-related damage during multiple winters, attributed by customers to the gutter/guard setup. There are claims of poor mounting (flimsy gutters, screws intended for metal roofing, and no proper sealant), with advice from third parties to re-strap and use hidden fasteners to improve stability and prevent leaks. One customer paid about $4,370 for gutters and guards and later paid additional costs to remove guards installed by the manufacturer’s installer; warranty terms cited for the guards (lifetime warranty and 10-year labor guarantee) were said not to apply in their case. Disputes over responsibility and warranty coverage are noted, with some customers feeling the company did not take accountability for installation-related problems.

- Warranty and liability: Several accounts mention warranty terms (lifetime/10-year labor) but report that those terms did not apply to their situations, leading to dissatisfaction and requests for resolution that were not fulfilled.

- Additional observations: Some reviews mention positive experiences with other aspects of the company (e.g., skylight flashing, vent work, and other remodeling services) and highlight benefits such as professionalism, trustworthy service, and thorough cleanup. A few reviews reflect dissatisfaction due to specific incidents (e.g., a nail or damage during roofing work and perceived lack of responsibility for costs).

- Practical takeaways for potential customers:
- If considering gutters/guards, inspect installation details (mounting method, sealing, type of fasteners) and discuss warranty applicability in writing.
- Be aware of potential ice dam concerns and discuss with the contractor what measures are possible beyond insulation and heat options.
- Obtain a clear written scope of work, including post-install service or remediation steps, and a documented plan for addressing any issues that arise.
- Expect variability in experiences by project type and crew; some customers report excellent service and results, while others report disputes over warranties and installation quality.