- Services and scope: Reviews reference roofing replacement and repairs, siding work, chimney and flashing repairs, gutters, window trim, and related cleanup. Some jobs involved large-scale projects (tens of thousands of square feet) and complex installations, including skylights and vent pipe work. Several accounts note use of drones for inspection and even an elevator to transport shingles.
- Insurance coordination and pricing: Customers frequently cite favorable interaction with insurance companies, with project approval and direct handling of claims by the company. Quotes and pricing are described as reasonable and fair, though some customers acknowledge they paid for higher quality work rather than the cheapest option.
- Scheduling, timelines, and communication: The majority report prompt responses, clear estimates, and consistent communication from initial contact through completion. Projects ranged from quick turnarounds (often within a few days) to multi-day executions, with crews arriving on time and progressing efficiently. Several customers appreciated regular updates during the process.
- Quality of work and outcomes: Reports highlight high-quality results, including new architectural shingles, repaired or replaced damaged plywood, corrected flashing around chimneys, matched paint, and meticulous cleanup (removal of nails and debris). Several reviews mention solving long-standing leaks, addressing construction defects, and delivering visually appealing finishes (e.g., harbor blue shingles, painted vent pipes).
- Safety and site handling: Reviewers note protective measures for yards and patios, careful handling of large or steep roofs, and safety-conscious crews. One account mentions using a specialized elevator to minimize ladder work.
- Staff and service tone: The team is repeatedly described as professional, courteous, and knowledgeable, with specific leaders named (e.g., Brad, Nicholas, Gary, Damian, Liam) who are credited for guidance, estimates, and project management. Many customers would recommend the company and express willingness to work with them again.
- Warranty and aftercare: Some accounts mention warranties (e.g., two-year warranties on repairs) and responsive follow-up, with crews returning to fix issues or perform additional needed work at no extra cost.
- Notable caveats: A few reviews acknowledge challenges typical of roofing projects (e.g., flat-roof repair complexities, initial leaks before a definitive fix), but generally positive mentions emphasize effective problem-solving and reliable outcomes once engaged.
- Overall sentiment: Across multiple customers, experiences are described as professional, efficient, and high-quality, with strong emphasis on good communication, insurance coordination, and thorough cleanup. The consensus is that the firm provides dependable roofing and siding services and is worth considering for West Hollywood-area projects.