Specialty Siding

Overall, experiences with Specialty Siding appear mixed. Many customers praise workmanship, timeliness, and courteous staff, while others report communication and follow-up issues.

Positive and practical highlights
- Prompt scheduling and courteous communication: Samantha in the office helped schedule window replacements promptly; several customers noted courteous, on-time arrivals and clear updates from installers.
- Quality and professionalism: Multiple individuals described installers (e.g., Roger, Mario, Alex, Debbie, Jack, Victor) as professional, competent, and respectful, delivering quality results on Hardie siding installations and window replacements.
- Timeliness and outcomes: Projects were completed as planned in some cases (for example, a three-week completion window for James Hardie siding; windows replacement described as “look fantastic” and “great”).
- Long-term satisfaction: One customer reported a five-year positive outcome with Hardie cement siding remaining in excellent condition.

Concerns and potential risks
- Communication gaps and delays: Some customers reported repeated voicemails and emails over months with no response or status updates.
- Post-project issues and follow-up failures: There are accounts of incomplete or rushed work (e.g., window frames left in disrepair after payment) and a lack of follow-up to remedy issues.
- Scheduling and quotes: At least one customer experienced substantial delays and could not obtain a quote after an initial site visit; some indicated the company seemed hesitant to pursue smaller jobs.

Practical takeaways for potential customers
- Expect professional, on-time service and clean, courteous workmanship from installers.
- To mitigate risks, request a written project timeline, a detailed scope of work, and a written warranty or post-installation service plan.
- Confirm communication expectations and a plan for updates, and document all work and any promised follow-up actions.