Your Home Improvement Company - Windows & Bath

Overall, customer reviews show strong appreciation for product quality and many aspects of customer service, with notable praise for specific staff and quick project turnarounds. However, there is at least one significant installation-related complaint.

- Product quality and warranties
- Windows and bathroom products are frequently described as high quality.
- Several reviews mention a lifetime warranty and a clear commitment to standing behind their work.

- Installation experiences
- Positive: Multiple projects were completed quickly (e.g., 17 windows installed in one day; bathroom remodels completed in under 2.5 days on an old house; installers praised for efficiency and problem-solving).
- Negative: One reviewer alleged a major installation failure that led to drywall cracks and sagging around windows, with suspicions about framing components (jack studs or headers/footers). This is presented as a customer concern rather than a proven outcome.
- Other notes: Occasional hiccups such as a plumber not arriving as scheduled or a window that was hard to open, but many reviewers reported timely fixes and responsive service (e.g., trim work redone at no extra cost).

- Staff and service impressions
- Repeated kudos to individuals such as Nash (sales), Scott (installer), Cody (plumber), Brayden, Allen, Lee, Jayne Moe, Katie, Kenzie, Sam, Ben (owner), and others for professionalism, knowledge, and helpfulness.
- Several reviewers highlighted thorough communication, courtesy, and a team-wide commitment to customer satisfaction.

- Scheduling, permits, and logistics
- Several projects involved handling permits and inspections, with positive feedback on coordination.
- Scheduling often described as smooth and efficient, with several projects completed ahead of or within tight timeframes.

- Pricing and value
- Pricing noted as similar to other sources by some customers; one comment described it as a bit pricey but worth the investment due to product and service quality.

- Practical takeaways for potential customers
- If considering installs, ask for a clear assessment of structural elements (framing, jack studs, headers) where windows or large openings are involved.
- Verify warranty terms (including what is covered and for how long) and whether post-install follow-up is included.
- Confirm who will handle permits and inspections for bathroom or major remodel work.
- Request references from installers who will be on-site (e.g., lead installers) and inquire about timelines for projects similar in scope to yours.
- If any concern arises after installation (e.g., trim, hardware, or opening issues), document it and verify prompt remediation.