Wicks Roofing and Solar, Inc. | Santa Barbara

The reviews show a wide range of experiences with Wicks Roofing and Solar, covering roofing, solar installations, and related services. Key practical takeaways for potential customers:

- Services offered: roof replacements (including tile and metal seam roofs), solar panel installations with battery backups and monitoring, Solar Edge configurations, and related maintenance (vent seal repairs, gutter cleaning, screens). Several customers note they can coordinate roofing and solar under one project, and some had insurance-related documentation and inspections handled by Wicks.
- Project execution and timelines: many projects were completed efficiently, with some finished ahead of schedule. Wicks often coordinated permits and inspections, and provided site plans and a clear process from initial contact through final inspection. Cleanups and on-site professionalism were frequently praised.
- Monitoring and ongoing use: multiple customers cited real-time monitoring via an app and the ability to track energy production and savings after installation; some staff members (e.g., Jon, Mason) were highlighted for setting up monitoring and assisting with app use.
- Personnel and customer service: numerous reviews praise specific technicians and installers (e.g., Ethan, Victor Romero, Mason Barber, JoseJuan, Benjamin, Rony, Jon, Everado “Lalo” Herrera, Bejji Temich) and appreciate clear communication and responsiveness. However, there are reports of inconsistent customer service, with some emails/phone inquiries going unanswered or receiving slow responses; one review explicitly discouraged use of the company and another referenced a more favorable comparison to Tesla for pricing and process.
- outcomes and satisfaction: satisfied customers cite reliable systems, clean installations, strong workmanship, and positive experiences with installers and project managers. Some customers note cost or value considerations compared to alternative providers.

Takeaway for potential customers: Wicks appears capable of handling integrated roofing and solar projects with attention to permitting, inspections, and monitoring, and can deliver a clean, well-coordinated installation when communications are smooth. Prospective clients should verify current communication expectations, obtain references, and confirm timelines and pricing in writing given mixed experiences reported regarding responsiveness.