Wegner Roofing & Solar

- Overall impression: Experiences with Wegner Roofing & Solar are mixed. Several customers praise honesty, thorough inspections, quick responsiveness, and high-quality workmanship; a few report persistent customer-service and communication issues.

- Positive recurring themes:
- Honest assessments and damage evaluation, with some inspections showing no claim warranted.
- Thorough and professional staff (examples: Nick Laddusaw, Noah, Matt, Austin, Adam, Steve) who are described as thorough, knowledgeable, and good communicators.
- Strong communication during projects, including regular updates, clear explanations of work, and post-project follow-ups or touch-ups.
- Ability to handle insurance coordination, help with selecting shingles and gutters, and streamline processes (estimating, invoicing).
- Siding and roofing work described as high quality, with some jobs completed quickly (even in a single day) and attention to detail (including post-completion touch-ups).

- Notable positive specifics:
- Specific staff praised for responsiveness and professionalism (e.g., Nick for condo inspections; Noah for on-site supervision and Spanish-language help; Austin for ongoing communication and post-job touch-ups).
- Projects including siding with craftsmanship and comprehensive project management.
- Property-management experiences noting repeat use and likelihood to recommend.

- Negative or mixed experiences:
- Difficulty contacting a live person due to an AI receptionist and perceived delays in escalation to a manager.
- Instances of perceived overemphasis on sales early in the relationship, followed by less responsive follow-up.
- A few complaints about customer-service interactions, including some disagreements over issues that were labeled “normal” by the company and concerns about gutter-guard-related installation consequences.

- Practical considerations for potential customers:
- The company offers roofing and siding work, including shingles and metal options, and can address gutters and gutter guards.
- They frequently assist with insurance claims and provide quick estimates and clear project timelines.
- If live, phone-based communication is important, you may want to verify current methods for reaching a real contact beyond an AI receptionist.