Midland Exteriors
19915 W 161st St Suite B, Olathe, KS 66062, USA
- Overall tone: Most reviews are positive, highlighting quality workmanship, professionalism, and good value on roofing-related projects and minor repairs; a few notes about pricing and follow-up issues.
- Quality and workmanship: Repeated praise for high-quality work, thoroughness, and attention to detail. Several comments indicate work was completed to a high standard, sometimes ahead of schedule, and on-site tasks (like flashing fixes or vent additions) were completed correctly.
- Professionalism and communication: Consistently described as professional, punctual, courteous, and responsive. Specific staff mentioned as helpful include Rebeckah, Darius, and Blake. Customers note clear explanations of issues and straightforward communication about fixes.
- Site handling and customer care: Many reviews commend respectful handling of property, keeping areas clean and safe, and minimizing disruption. Several accounts mention fast response times and thorough on-site assessments.
- Inspections and documentation: Several clients report detailed assessments, including drone inspections for steep or tiled roofs, and detailed end reports with photos identifying concerns.
- Insurance and support: At least one review mentions assistance with insurance claims and on-site help for adding vents, indicating some capacity to coordinate with insurers.
- Pricing and value: Mixed but frequently positive sentiment on pricing—some call it reasonably priced or best price; a few note fair pricing and timely completion. One review explicitly cites poor treatment after a Tesla roof consultation (lack of quote and follow-up), highlighting a potential risk in follow-up for non-standard projects.
- Notable negatives: A negative experience related to follow-up after a Tesla roof consultation, with no quote provided and multiple attempts to reach out not returned; some customers advise confirming quotes and follow-up expectations up front.
- Practical takeaways for potential customers:
- Expect high-quality roofing work and careful, detail-oriented service; good value is commonly reported.
- You can anticipate prompt responses, clear communication, and a well-documented process (including photos or drone reports) for inspections.
- The crew tends to be respectful of property and maintain clean, safe work sites.
- If insurance is involved, there may be support with claims and coordinating onsite needs (vents, etc.).
- For non-standard projects (like specialized roof types), confirm how follow-up and quotes will be handled to avoid gaps in communication.
Not mentioned
Excellent
Within 24 hours (same-day or next-day responses also noted)
Occasional failure to provide a promised quote after consultation; some complaints about sales solicitations (Tesla roof outreach) and follow-up.
Not mentioned
Excellent
Generally positive; described as reasonably priced and a good value for money.
Not mentioned
19915 W 161st St Suite B, Olathe, KS 66062, USA
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