Vinyl Industries-Savannah LLC

- Service scope observed: Reviews cover fence installation (privacy and shadowbox styles), screen rooms/patios/sunrooms, gutters, awnings, and window replacements/additions. Several projects are described as completed with professional framing and finishing, while others focus on enclosure additions like screened rooms and patio enclosures.

- Warranties and service charges: Reports are mixed regarding warranties. Some reviewers say the company markets a warranty and provides satisfactory service, while others say warranties are not honored and quotes a $250 service call to fix issues. There are claims that warranty coverage can be voided by customer actions or by disputes over what was originally installed.

- Quality and durability of workmanship: Experiences vary by project and installer. Positive notes include high-quality window replacements (e.g., hurricane-resistant insulated glass) and well-executed additions. Negative experiences describe sagging fences due to posts set without cement, leaks in screen rooms/patios, and the need for multiple repair visits (sometimes with the same installer) for leaks or defects. In some cases, perceived quality depended on which crew or individual performed the work.

- Communication and professionalism: Some customers report excellent communication, responsiveness, and helpful sales staff (names cited include Keith, Juan, Terrance, Reggie, Armando, Noah, Daniel). Others report rude or unprofessional behavior, lack of coordination (e.g., not calling ahead for access), miscommunications about warranty terms, and disputes over charges or scope.

- Pricing and value: Pricing stories are varied. Some reviews describe fair or lower-than-expected pricing, and one positive note mentions being “fabulous” and pricing well versus competitors. Others report very high estimates (e.g., up to 13k–35k for awnings) or significant price changes over time. A comparison note mentions a quote that was 2k less than a prior estimate from another company.

- Timeliness and project management: Timelines range from next-day deployments (gutters) to longer build-outs (a week for a screen room in one case). Some projects progressed smoothly during COVID-related disruptions; others indicate scheduling and coordination challenges.

- Notable endorsements and cautions: Several reviewers highly recommend for specific projects (fencing, screen rooms, additions) when satisfied with the result and price. Conversely, multiple reviews caution potential customers about warranty disputes, service charges, communication gaps, and inconsistent workmanship.

- Practical takeaways for potential customers: verify warranty terms in writing, clarify what is covered and what may incur service charges, confirm whether posts are set in cement, request a detailed written estimate, ask for references or outcomes from installers who will perform the work, and consider checking multiple quotes and references before proceeding.