Upper West Exteriors

- Services provided: roofing (replacement and repair), siding repair/replacement, fascia, gutters, painting, and related exterior work; additional tasks included installing a solar tube and a range hood vent, and in some cases rebuilding patios and stairs with questionable foundations.
- Project delivery: generally completed on time and within budget; planning and scheduling were clear; change orders were described as smooth and transparent with final costs matching estimates.
- Communication: consistently praised for strong, proactive communication and keeping clients in the loop; responsive to questions and unexpected issues.
- Quality and workmanship: noted for high-quality craft, attention to detail, and thorough cleanup; customers highlighted professional, diligent crews and thoughtful, durable results.
- Customer service and reliability: honest assessments with no push for unnecessary upgrades; rapid response to problems (including leaks and storm damage) and assistance with insurance coordination; often cited as dependable and trustworthy.
- Experience with complex sites: able to coordinate HOA projects and work around parking/crew logistics; effective in multi-room or multi-area exterior renovations.
- Team and ownership: consistent praise for Mike (the owner) and his crew; described as knowledgeable, professional, and customer-focused; some references to firefighter-owned status.
- Overall sentiment: broad and repeatable customer satisfaction, with many customers willing to recommend or reuse Upper West Exteriors for future exterior projects.