Universal Roof And Contracting

- Overall impression: The experiences with Universal Roof & Contracting are overwhelmingly positive, with strong emphasis on project management, clear communication, high workmanship, and proactive post-install support.

- Project management and crews: Multiple reviewers highlight effective project managers (notably Anderson, Mike Ramos, Dylan, and Jason Serrano) and attentive site supervision (Sebastian, Johnathan Gill). Crews are described as skilled and efficient, often completing substantial roofs quickly, sometimes in a single day with around 4–5 workers.

- Communication and transparency: Customers report thorough pre- and post-project communication, including detailed quotes tailored to their needs, regular updates, and photos of progress. Dedicated contacts (Raven, Olga) keep customers informed throughout the process.

- Quality and professionalism: Reviews consistently note high-quality workmanship, neat and tidy job sites, and careful attention to detail. Some customers report post-install follow-up and warranty-style assurances, including addressing issues after installation (e.g., leaks, ceiling damage) and additional touch-ups (gutters, chimney caps).

- Problem resolution and follow-up: The majority of experiences include prompt responses to issues, with follow-up visits and continued support after project completion. One reviewer highlighted post-hurricane repairs and remediation of adjacent damage, demonstrating responsiveness to problems.

- Permits, HOA, and financing: Several reviews mention coordination of HOA approvals and county permits, as well as financing options and assistance with insurance processes, making the overall process smoother for customers.

- Customer experience and loyalty: Many customers express willingness to recommend URC or reuse them for future projects, and some are repeat customers. Positive anecdotes include consistent courtesy, honesty, and readiness to tailor contracts to individual needs.

- Notable caveat: A few reviews reference the permit timeline or scheduling nuances, indicating that permitting can take several weeks in some cases, though the project still progresses efficiently once approvals are in place.

- Handling of negative feedback: At least one reviewer who initially posted a negative comment later apologized and praised the company’s professionalism, underscoring responsiveness to customer concerns.