Morgan Exteriors of Orlando

- Overall, experiences are mixed: multiple customers report high-quality workmanship and professionalism, while others describe significant reliability and communication issues.

- Positive patterns:
- Several customers praise the workmanship on siding, windows, doors, and even a kitchen install, with comments like “beautiful finished product,” “excellent job,” and “very professional.”
- Brandon and Ben are frequently noted for being knowledgeable, thorough, and helpful in explaining processes and pricing.
- Some customers report thorough cleanup and keeping to budget, with smooth explanations of options and benefits.

- Negative patterns and red flags:
- Several reviews allege deceptive sales practices or promises not honored in the contract (e.g., painting promises not included in the final agreement).
- Customer service concerns include unresponsiveness, lack of follow-up, and accountability after payment.
- Scheduling and timeliness issues are reported, including one incident where an installation was four-and-a-half hours late with multiple, conflicting ETAs, and incomplete work remaining after the crew left.
- A prominent case describes a door installation where edges were not completed as requested, with ongoing delays and unfinished work four months later, without resolution or status updates.
- Some customers feel they did not receive the level of finish or service promised and advise shopping with a company that provides clear commitments and follow-through.

- Notable incidents:
- May 22, 2025: two doors installation with late arrival and extended work hours; misalignment of door edges; promises of follow-up for sanding/painting not fulfilled by subsequent months (4+ months, unanswered messages).
- Other reviews emphasize excellent results when the project goes smoothly, but highlight inconsistency in execution and communication across jobs.

- Practical takeaways for potential customers:
- Get written scope and clear expectations for all aspects (including any promises about painting, finishes, or additional work).
- Confirm a concrete project timeline and point of contact; insist on timely updates and ETA confirmations.
- Clarify payment milestones and final acceptance criteria tied to completion of all work.
- Specify post-install cleanup, warranty coverage, and follow-up service requirements.
- If engaging for non-basic installs, assess the company’s track record for completing non-standard details and staying on schedule.

- Bottom line: the company appears capable of delivering solid results in siding, windows, and doors when projects proceed smoothly, but several accounts raise concerns about reliability, contract integrity, and post-install follow-through that potential customers should carefully mitigate with clear, written agreements and vigilant project management.