Touchstone Roofing, LLC

Summary of customer experiences with Touchstone Roofing (siding-related work context):

- Overall sentiment: Mixed to positive. Many customers commend professionalism, clear communication, and thorough workmanship; a smaller number report sales-pressure concerns and post-project service gaps.

- Positive aspects frequently cited:
- Project management and supervision: Project managers such as Matt Mangapit, Loren Jacques, and David are repeatedly described as honest, responsive, and hands-on, with active supervision of work.
- Communication and transparency: Regular updates, live photo documentation, and prompt responses to questions; clear guidance through insurance and project steps.
- Scope and quality of work: Roof replacements often paired with gutters, exterior painting, and interior repairs; teams described as thorough, detail-oriented, and capable of finishing on time; good cleanup after completion.
- Safety and professionalism: Strong safety protocols and a professional crew; notable reliability and on-time performance in many projects.
- Insurance coordination and broader service: Ability to coordinate with insurers and handle related tasks (including solar-related work) and to upsell appropriate upgrades when suitable.

- Notable negative experiences or concerns:
- Perceived sales tactics and incentives: Several reviews mention gift-card incentives and assert this affected reviews or sales pitches.
- Post-sale follow-up and warranty issues: Reports of not addressing issues after a claim is closed, becoming unresponsive, or returning with additional invoices; a few accounts describe leaking roofs within a year.
- Specific negative anecdotes: One reviewer advised to “RUN” due to alleged pressure and follow-up behavior, and another noted being strung along with no follow-through.

- Practical takeaways for potential customers:
- The company appears capable of handling multiple home-system projects (roof, gutters, exterior/interior work, fencing) with a consistent team.
- They often work with insurance providers and can guide customers through claims and upgrades; earlier projects have included solar-related considerations.
- Before engaging, obtain a detailed written scope, timeline, and cost outline; confirm warranty terms and post-install service commitments; ask for references and a clear process for addressing any post-project issues.

- Notable personnel repeatedly highlighted for quality:
- Positive mentions: Matt Mangapit, Loren Jacques, Chris Salinas, David, Luis, Sierra, Zac and his crew.
- A negative experience cited: Jason Ciak in a post-sale follow-up context.