Top Ranked LLC

Neutral summary of customer experiences with Top Ranked LLC:

- Services referenced across reviews include home additions (an attached apartment), foundation work, fencing, roofing, and gutters; one reviewer also cited a plumbing-related repair handled by Chad.

- Overall sentiment is mixed: some customers reported high-quality results and positive interactions, while others described serious communication problems and dissatisfaction with workmanship.

- Positive outcomes noted:
- Excellent integration of new additions with existing structures.
- Aesthetic improvements and attractive finished looks (e.g., new fence and roofing perceived as impactful).
- Fast completion in at least one case (fence and roof finished in about two days) and generally cooperative, friendly crews.
- Some specific individuals (e.g., Chad, Preston, Bradly) praised for responsiveness and professionalism.

- Negative experiences and concerns:
- Persistent communication issues: months of silence, unanswered calls/texts, and unreturned messages reported by several customers.
- Questionable or incomplete project management: delays from estimator visit to scheduling; unannounced site visits; unclear or changing project scope and timelines.
- Perceived quality and material issues: complaints about fence installations (not level, poles not straight, materials not meeting stated requirements), and some reports of workmanship not meeting expectations despite payment.
- Pricing and contracts: some instances of mid-project scope changes or extra charges; disputes over what materials were specified; at least one case of pressure to pay before work was completed.
- Warranty and follow-up gaps: references to a lifetime labor warranty with little to no follow-up or resolution of post-completion issues; some allegations of unprofessional conduct by the owner.
- Documentation concerns: requests for proof of insurance, permits, and utility confirmations were not consistently provided or addressed.

- Practical takeaways for potential customers:
- Clarify project scope, materials, and timelines in writing; request detailed, written estimates and a defined schedule.
- Confirm insurance coverage and obtain proof of insurance, permitting status, and any required utility confirmations in advance.
- Set expectations for communication cadence and post-completion follow-up; request a clear warranty outline and a point of contact for service requests.
- Consider obtaining references from similar projects and assess consistency of responsiveness and quality across multiple interactions.

- Overall, experiences vary widely from highly positive workmanship and teamwork to significant concerns about communication, reliability, and post-project support.