Top Tier Roofing and Siding

- Overall, experiences were mixed: many customers praised the quality of work and courteous service, while others reported communication or pricing issues.
- Quality of workmanship: repeatedly described as high-quality with thorough installations (roofing or siding), careful attention to detail, and solid cleanups. Several customers noted extra efforts, like gutter cleaning or ensuring nearby plantings were protected.
- Communication and responsiveness: several reviews highlighted good communication, timely updates, and ease of working with the team. However, multiple accounts cited delays in estimates or quotes, unreturned messages, and inconsistent follow-up, sometimes with language barriers noted.
- Timeliness and project scope: some projects were completed quickly and efficiently; others were delayed due to weather or scheduling issues. A few customers mentioned changes in scope or additional repairs that affected timelines and costs.
- Pricing and billing: many customers felt pricing was fair or honored as agreed, but there were notable complaints about unexpected or unapproved charges and a lack of clear, upfront estimates in at least a few cases.
- Cleanup and safety: multiple reviews praised meticulous cleanup and nail removal around the property, with attention to leaving the site tidy.
- Recommendations: many customers would recommend the company for quality work and customer care, while a smaller number advised potential clients to confirm scope, timelines, and pricing in writing and to be clear about expectations to avoid disputes.
- Practical takeaways for potential customers: obtain a detailed, written estimate before work begins; confirm the full scope of repairs; establish a clear timeline and communication plan; request confirmation of any potential extra charges in writing; and expect thorough cleanup and site protection as part of the service.