Top Notch Roofing & Construction

(4.8)
78 reviews
+1 479-434-5066

Top Notch Roofing & Construction Reviews

- Overall sentiment across numerous projects over the past year is highly positive, with strong recommendations and repeat business noted.

- Oscar Cruz is frequently highlighted as a standout contact—responsive, communicative, helpful with insurance matters, and able to keep clients informed throughout the process. The team is described as friendly, knowledgeable, and professional, with a “family-like” customer experience.

- Services span roof replacement, siding repairs, and broader remodeling/add-on projects, including potential work on windows and gutters. The company is portrayed as versatile for residential and commercial needs and capable of handling insurance coordination and related paperwork.

- Timeliness and workmanship are commonly praised: projects are completed in a timely manner, work quality is regarded as high, and crews are described as efficient with thorough cleanups. Some projects are completed quickly (e.g., two days for house and garage).

- Pricing and quotes are generally aligned with initial estimates, with the company’s representatives managing pricing discussions and insurance-related adjustments. There is at least one report of a significant cost difference from an insurer’s estimate, with the company actively working with the insurer to address it.

- Follow-up and issue resolution are emphasized as strengths, with discrepancies or concerns addressed promptly to ensure client satisfaction.

- A minority safety/behavior concern is raised by one reviewer alleging disrespectful conduct, substance use, and obstruction by workers in a residence, suggesting a potential risk for clients to consider.

- Overall, many customers express willingness to hire again and to recommend the company to friends and family.

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Additional Information

🏗️ Common Materials

Not specified

Quality Rating

Excellent

⏱️ Response Time

Very quick (rapid responses and inspections; often within hours or 24 hours)

📝 Common Complaints

Disrespectful behavior by some crew (drinking, smoking, rude conduct); pricing sometimes higher than insurance estimates

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing discussed as fair/value in some reviews, but several mentions of costs ending up much higher than insurance estimates

🔧 Maintenance Tips

Not mentioned

Location

Other Siding Repair Services in Fort Smith