Superior Siding, Window, & Roofing

- Overall, feedback is mixed: many customers report positive experiences, while others describe significant issues.
- Positive aspects frequently cited: a smooth process, timely or early window deliveries, professional crews, courteous service, and noticeable improvements in home comfort and appearance (energy-efficient windows lowering indoor temperatures; new siding and doors looking brand-new).
- Specific projects praised: sunroom work, porch installations, siding, sliding glass doors, and first-rate craftsmanship on certain jobs; staff mentioned positively include Charlie, Shannon, Tim, and Shane.
- Customers also note energy efficiency benefits from new windows and doors, with one report highlighting a cooler, more comfortable room.
- Noted strengths: thoroughness in some installations, easy communication and responsiveness on many projects, and repeat customers who have used the company for years.
- Recurrent issues and negative experiences include: delayed or unreturned quotes, one particularly high front-window quote ($9,000) versus more affordable options from other vendors, and a scheduled replacement that the team did not show up for.
- Additional complaints involve communication gaps and customers moving to other contractors due to delays or unfulfilled commitments.
- Serious workmanship concerns are recalled by a few customers: severe defects in siding and trim with leaking windows, damage to a deck during work, and claims that some issues were not addressed or acknowledged; at least one case alleges that the company never ordered windows after a lengthy wait.
- Other references describe unresponsiveness when attempting to schedule siding repairs and reports of an answering service not returning calls.
- For prospective customers, the experience can be positive with professional service and quality results on many projects, but it is advisable to verify quotes, confirm scheduling and order status for larger jobs, and check references for high-cost or long-running projects.