The Exterior Company

- The Exterior Company (TEC) handles roofing, gutters, downspouts, and siding, with project managers including Zach Fawber, Josh Jenkins, Daryl Brubaker, Aaron Sullivan, Jim Kerr, Cody Cappon, and others who are repeatedly praised for guidance through insurance claims and product selections.
- Many customers report strong, prompt communication and a clear process from start to finish, though a few note delays, crews disappearing for days, or inconsistent updates during the siding project.
- TEC is often described as supportive with insurance claims, with project managers meeting adjusters and guiding customers through the process; a few customers experienced disagreements over scope or costs.
- Work quality and outcomes are generally positive for roofing and gutters, with several projects described as thorough and professional; some customers report issues with siding, such as damage, delays, and incomplete work, and a few concerns about leaks or improper installations.
- Cleanup and site condition are frequently praised, but there are instances of negative experiences, including garbage left behind, nails on the ground, or disruptive worksite practices.
- Timelines vary: many projects are completed efficiently, while siding jobs are cited by some as lengthy and troublesome.
- Pricing experiences range from reasonable out-of-pocket costs and deductible handling to at least one report of a large unanticipated charge after completion for materials.
- Overall sentiment is mixed but leans positive when projects go as planned and communication is strong; several testimonials specifically commend individual project managers, while a minority recount frustrating, costly, or poorly coordinated experiences.
- Potential customers should expect dedicated project management, proactive insurance claim support, and transparent communication, but should also verify scope, timelines, cleanup responsibilities, and any potential post-completion charges, especially for siding work.