Tommy's Quality Home Repair
102 N Shiloh Rd #210, Garland, TX 75042, USA
Summary of customer experiences:
- Scope of work: Roof replacements with associated work such as gutters, siding, ceilings, and even shed removal/rebuild. Several reviewers noted attention to detail and quality outcomes on the finished roof.
- Process and timing: Quotes are provided upfront, but some customers experienced a long gap (months) between quote and installation. When installation occurred, it was described as fast or completed in a single day for large homes. Customers generally reported smooth progress once underway.
- Insurance claims support: A common theme is the contractor’s help with insurance claims. Reviewers praised coordinating the claim, identifying items overlooked by adjusters, and obtaining approvals or additional reimbursements. Jeff, Josh, and Alan were frequently cited for guiding customers through the process and keeping them informed.
- Communication and responsiveness: Customers consistently described the team as responsive and communicative, providing updates and answering questions throughout the process.
- Crew conduct and workmanship: Crews were described as friendly, professional, thorough, and capable. Cleanups were repeatedly noted as thorough, including measures like removing old nails and completing the install with attention to finish.
- Value and pricing: Some reviewers indicated they were not the cheapest option, but found the information provided and the overall value justified the price. Several quoted competitive pricing for the quality and service received.
- Reliability and satisfaction: Many customers stated they would use the company again and would recommend them. Overall sentiment across reviews is positive, with multiple mentions of a stress-free or straightforward experience and high satisfaction with the finished roof and related work.
No specific siding materials are named in the reviews; the focus is on roofing and gutters, with siding mentioned only as part of the overall project.
Excellent
Reviews describe prompt responsiveness and smooth coordination; however, there were several months between the initial quote and installation, indicating scheduling delays rather than rapid response time.
Minimal complaints; the few notes mention pricing not being the cheapest and a minor issue about color matching (a plant) during the project.
Not mentioned
Excellent
Prices are described as competitive or fair; some reviewers noted they weren't the cheapest but felt the service and information justified the cost.
Not mentioned
102 N Shiloh Rd #210, Garland, TX 75042, USA
1910 Mercury Dr, Garland, TX 75040, USA
3960 Broadway Blvd STE 232, Garland, TX 75043, USA