Synapse Construction

Overall, customer experiences with Synapse Construction are mixed but often positive. Many reviewers praise easy communication, quick responses, punctual field crews, and professional, courteous service. Projects cited include installing a vaporshield water barrier and windows on a new house on time and within budget, extensive siding and window work on multiple units, and successful deck resealing and painting. The design process is highlighted by a thorough Custom Design approach with 3D modeling, detailed budgeting guidance, and staff such as Kyle, Luke, Trevor, Paul, and Carlos singled out for their professionalism and attention to detail. Several customers note that crews stayed late to finish work, protected adjacent finishes, followed Covid guidelines, and went above expectations (e.g., addressing updated fastener specs without charge).

There are also recurring concerns and negative experiences. Some customers experienced communication issues (relying on phone calls rather than email/text), missed calls, and difficulties obtaining timely follow-up after work began or concluded. Several projects reported cost overruns, longer timelines than estimated, and incomplete or unresolved items, including at least one case where a window could not be closed. A few customers encountered workmanship or durability problems, such as a scupper leak repair that did not hold and required third-party input to identify other leaks; in another instance, a project’s final cost doubled the original estimate with several parts left unfinished and some subcontractor work described as mediocre. Independent inspectors provided mixed findings in certain cases. In one strong positive note, a prior client reported that Synapse promptly clarified updated fastener specifications from a manufacturer and addressed the issue at no charge.

Practical takeaways for potential customers include: obtain a detailed written scope, timeline, and warranty, confirm preferred communication channels (email/text preferred by some reviewers), and consider requesting a third-party inspection for critical work or ambiguous issues; be explicit about post-completion punch lists and assurances that all items will be completed before final payment.