SWORD Roofing - Cincinnati Roofing & Siding Company

- Services offered: roofing (repair and replacement), siding repair/replacement, gutter work (including gutter apron installation), fascia and trim wrapping, downspouts, rotten wood replacement, attic animal intrusion fixes.

- Timelines and efficiency: many projects completed in one day or within hours (examples include a roof finished in five hours and a 45-square job completed in a single day). Crews are described as efficient, with strong cleanup afterward (area left cleaner than before).

- Communication and documentation: frequent, proactive updates with photos (before/during/after). Key contacts mentioned include Eric (sales/lead liaison), Curry (salesperson), Joey (phone contact), Trevor (project manager). Work orders are detailed, and pricing is described as competitive with clear explanations of work performed.

- Quality and customization: attention to detail (matching shingle colors, comprehensive inspections beyond the immediate problem, and thorough explanations of repairs). Positive notes on workmanship and ability to adapt to customer needs and budgets.

- Pricing and value: quotes described as reasonable and competitive; some testimonials cite price matching and fair pricing for the services rendered.

- Customer experience and impact: many customers report excellent service, professionalism, and willingness to accommodate urgent needs (including helping during a home sale or pinch situations). Strong recommendations to family and friends and satisfaction with the final results.

- Reliability and guarantees: multiple testimonials imply a willingness to stand by their work and address issues.

- Noted caveat: one report describes dissatisfaction with scheduling due to an AI-based appointment system and a miscommunication about aluminum siding, resulting in canceled service and lost time. This is not representative of the majority of experiences but indicates potential for communication issues in appointment setup.