Sutton's

- Overall, experiences with Sutton’s Siding & Remodeling are mixed: several customers praise professionalism, insurance coordination, and quality workmanship, while others report scheduling, communication, and installation challenges.

- Positive aspects frequently noted:
- Helpful sales staff and project coordination (e.g., Mike McCormick; attention from sales to status updates).
- Courteous, professional crews and attention to detail.
- Quality outcomes on gutters, windows, doors, roofing, and various remodels (bathroom, kitchen), with some projects completed on or ahead of schedule.
- Willingness to work with customers to ensure satisfaction and to resolve issues.
- Some customers appreciated the “family-like” organization and timely quotes.

- Common concerns and negative experiences:
- Scheduling and communication problems: delayed starts, lack of calls, installers arriving unannounced, and inconsistent updates.
- Extended project timelines, with some jobs taking weeks or months longer than expected; limited installer hours cited in at least one case.
- Reports of unprofessional behavior from certain staff, and some dissatisfaction with specific sales or office interactions.
- Issues with estimates and pricing clarity (awnings estimates not provided as expected; some confusion over costs and scope; some inquiries about “cheapest estimate” were declined).
- Post-installation follow-up problems: delays in addressing fixes or adjustments, and in a few cases, unfinished or problematic installations (e.g., window wells, seals, hinges) that required subsequent work.
- In some reviews, customers stated they would not use or recommend the company due to the service problems, while others would definitely reuse and recommend for the services received.

- Range of services observed in reviews:
- Roofing, siding, gutters, windows, doors, deck work, and porch/railings.
- Add-on remodeling projects (bathroom, kitchen).
- Some references to coordinating with partnering specialists for certain installations (e.g., garage doors).

- Overall sentiment toward recommending Sutton’s varies: many customers would recommend or reuse for satisfied work, while others caution that scheduling, communication, and installation processes can be problematic.