Supreme Windows & Doors

- Overall impression: Mixed experiences across customers. Some praised the product quality, selection, and professional installation; others reported delays, warranty hassles, mis-installations, and poor communication.

- Price and quotes: Several reviewers said Supreme offered strong value and a large selection at a competitive price, with alternatives appearing more expensive. Others criticized the company for upfront or large down payments and described payment terms as problematic or risky.

- Selection and product options: Many customers noted a wide range of styles, colors, and configurations, with mention of brands and specific options (e.g., Pella doors) and the ability to compare grid styles during installation.

- Installation quality and process: Generally described as professional, efficient, and tidy by some crews (e.g., multi-window installs in a day, good cleanup). However, multiple reviewers reported issues such as installing the wrong window, lopsided installs, and damage to paint, siding, or door/window frames, sometimes requiring third-party repairs or additional visits.

- Warranty and post-install service: Experiences vary widely. Some customers reported prompt warranty work and responsive service; others faced lengthy delays (months), repeated follow-ups, and unrepaired issues (e.g., broken screens, warped windows, wind/seal issues). A few cases mentioned successful resolution after outreach, while others remained dissatisfied with ongoing warranty problems.

- Communication and customer service: Reports range from highly positive (staff being communicative and helpful) to negative (extremely poor or inconsistent communication, especially after payment or for warranty work).

- Timelines and reliability: Installations described as quick in some instances, but several customers cited prolonged timelines, missed appointments, or unreturned calls, contributing to frustration.

- Notable anecdotes: Some customers highlighted excellent crews and quick, clean installations and high satisfaction with the finished look. Others cited significant dissatisfaction, including misordered or missing windows, repeated service needs, and distrust about the company’s handling of warranties and future service.