Stonewater Roofing

- Overall impression: Customer experiences with Stonewater Roofing and related staff range from very positive to mixed, with frequent praise for service and workmanship but some complaints about cost transparency and project timelines.

- Strengths highlighted by customers:
- Courteous, professional, and knowledgeable staff (examples include Cash Cleaver, Jonathan Sterling, Daniel Wilson, Edfrain, Samuel Contreras, Curtis Edmond, Jeff Banks, Jacob and Jose in later discussions).
- Clear explanations and responsive communication; crews that are thorough and focused on quality.
- High-quality roof installations that look good and are reported to be leak-free.
- Positive notes on workmanship and post-project cleanup; some projects involved traveling long distances to the job site.

- Notable positive outcomes:
- Several reviewers praised the roof appearance and durability, and the crews’ work ethic (including situations where crews worked long hours to finish a large job).
- Metal roof installation on a garage received specific praise for competitive pricing and satisfaction with the result.

- Areas of concern or caution:
- Lengthy project timelines and scheduling delays are mentioned (some projects took many months from start to finish).
- Lack of upfront, transparent pricing in some cases; disputes about total out-of-pocket costs versus insurance payouts.
- Allegations of inconsistent or unclear communications about costs and insurance coordination; instances of misquotations (e.g., insurance deductibles) noted by some customers.
- A few reviews mention unresolved issues or additional requests (e.g., patio roof/leak repairs) not being acknowledged or completed as expected.

- Insurance and cost considerations:
- Several customers describe interactions with insurers (e.g., Farmers, Allstate) and note that Stonewater claimed to work with insurance on the customer’s behalf, which did not always align with their experience.
- Instances of substantial out-of-pocket costs despite insurance payments; some felt pricing was not transparent upfront.

- Practical takeaways for potential customers:
- Request a detailed, written upfront quote and a defined scope of work.
- Clarify how insurance coordination will work, what the final out-of-pocket cost might be, and what is included in the price.
- Establish a clear timeline and point of contact; confirm roles of specific staff (e.g., project manager, salesman, installers).
- Confirm post-installation cleanup expectations and any warranty coverage or follow-up services.
- Be prepared for possible extended timelines if the project is large or requires multiple site visits.