Southwest Roofing & Guttering LLC

- The reviews show a wide range of experiences with Southwest Roofing & Cooling LLC, from highly positive to highly negative, spanning roofing and related services.
- Negative experiences frequently mention paying upfront (often half the project cost) and then facing months of unfulfilled promises, difficulty reaching anyone, voicemail or message boxes full, and requests for refunds that were not promptly addressed.
- Several customers reported scheduling issues and no-shows (appointments arranged but not attended), with one case noting a bank-fee charge after canceling a check.
- Warranty-related concerns recur: claims that a warranty was not honored, leaks persisting years after work, and statements that there is little accountability for warranty work.
- There are multiple accounts of serious workmanship problems, including unfinished jobs, leaks after rain, and color or material mismatches (e.g., shingles or ridge caps not matching expectations).
- Some reviews describe positive experiences: professionals who communicated well, arrived on time, worked efficiently, cleaned up well, used high-quality materials, and provided good customer service; some customers praised specific crews and the overall outcome.
- A few entries highlight emergency or highly responsive service in urgent situations (e.g., rapid response during heat or after storms) and favorable impressions of certain staff members.
- Overall, potential customers should expect a mix of strong workmanship and professionalism in some cases, but significant risk of communication breakdowns, payment/refund disputes, scheduling delays, and unresolved warranty issues in others. Due diligence—requesting written contracts, clear warranty terms, references, and a detailed schedule—appears prudent.