Arizona Building Supply - A Division of US LBM - Yuma Home Center (fka Foxworth-Galbraith Home Improvement Center)

(4.3)
132 reviews
+1 928-345-2178

Arizona Building Supply - A Division of US LBM - Yuma Home Center (fka Foxworth-Galbraith Home Improvement Center) Reviews

- The yard offers a large lumber inventory and a convenient process where customers pay inside and staff load materials in the yard; several reviewers note the location is practical and has quick in-person loading.

- Positive experiences highlighted: helpful, efficient staff (notably Jazmin at the contractor desk, Raymond Garcia, and Jeremy Caddell), quick quote processing, and polite, professional service that leads some customers to plan future or ongoing business with the store; several reviews describe a strong, well-managed team in the Yuma location and a good overall customer service experience.

- Mixed-to-negative experiences: some customers report inattentive or rude service (e.g., being ignored at the counter, rude yard workers) and a lack of assistance in locating products.

- Product and after-sales issues: multiple complaints about windows and related service, including delayed or incomplete orders (frames delivered without glass after several months), difficulties with adjusting windows and a lack of internal expertise to resolve post-purchase issues; customers mention being referred to manufacturers rather than receiving store-based support, leading to frustration and a perception of poor after-sales service.

- Specific operational notes: some customers appreciate the store for emergency materials and loading help, while others are frustrated by delays and miscommunication, including a prolonged order process that resulted in frustration and a decision not to return.

- Overall impression: experiences vary widely by staff interaction and product category; strong in-store service and inventory in some cases contrast with poor responsiveness and post-purchase support in others. Potential customers should verify current lead times for any special orders, confirm after-sales support, and be prepared for variable customer service depending on staff.

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Additional Information

🏗️ Common Materials

Lumber/wood (with related building materials like windows).

Quality Rating

Good

⏱️ Response Time

Not explicitly stated; some reviews reference quick or case-specific help (e.g., within minutes), but there is no consistent response-time data.

📝 Common Complaints

Poor or unhelpful customer service in some interactions; delays or lack of after-sale support (e.g., window issues, difficulty getting answers).

🛡️ Warranties Offered

Not mentioned

👥 Customer Service Rating

Excellent

💰 Pricing Feedback

Pricing not clearly discussed; no explicit pricing feedback in the reviews.

🔧 Maintenance Tips

No maintenance tips mentioned.

Location

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