Southwest Lumber

Customer experiences with Southwest Lumber are mixed but often positive. Many reviewers praise the staff as knowledgeable, helpful, and responsive, with Braden Jacobson frequently highlighted as exceptional and a major reason customers return. Chris and Toby are also noted for good service, and Mathew in the rental department is described as especially helpful. The store is described as clean with a broad selection, and staff are seen as capable of advising on projects and assisting with rentals. However, some customers report negative experiences, including a recent decline in service, lack of greeting or assistance, and feeling watched or ignored. There are concerns about pricing and product quality, with some describing items as expensive or of lower quality (e.g., warped lumber) and noting limits on certain lumber cuts due to cost. A minority raise concerns about hiring practices and discrimination. Overall, experiences vary, with strong positives around staff knowledge and service, and some negatives around service consistency, pricing, and product concerns.