SouthShore Roofing & Exteriors

- Overall impression: Reviews are mixed. Many customers report positive experiences with communication, scheduling, and workmanship, while at least one detailed account raises serious concerns about installation quality and follow‑through.

- Positive patterns
- Responsive project managers and good communication. Examples include David (project manager) and Jason Worley (sales representative) who provided timely updates, options, and follow‑through.
- Prompt scheduling and on‑site performance. Crews often arrived on time, completed work efficiently (sometimes in a day and a half for a roof), and then conducted thorough cleanup (magnet/nail cleanup, yard safety for pets).
- Transparent, reasonable pricing relative to other quotes. Several reviewers noted competitive pricing and even quotes lower than expected after comparing with other firms.
- Quality of work on some projects. Reports include solid gutter installs, well‑executed roof replacements, and siding/paint results that look like a brand‑new exterior.
- Positive experiences specifically cited for gutters, siding, and storm-related repairs, with praise for the team’s professionalism and care for the property.

- Notable negative experiences
- A former employee described a roofing project with serious alleged missteps (improper flashing, insufficient overhang, reused/failed flashing, decking replacement not matching counts, and unauthorized siding changes) and claimed the company did not resolve the issues, including a contentious interaction around change orders and accountability. The reviewer also claims internal escalation and a dispute over a Master Elite certification. An update in the review asserts further disputes about the company’s response.
- At least one reviewer labeled the experience as the worst, indicating strong dissatisfaction with service or outcomes.

- Practical considerations for potential customers
- Request a detailed, written change order process and full photo documentation for any scope changes.
- Verify decking replacement counts and confirm flashing specifications align with building codes and manufacturer recommendations.
- Confirm scope before work begins (especially if siding, gutters, or wind‑mitigation work are involved) and obtain written approvals for any changes.
- Ask for a dedicated project manager contact, proposed timeline, and a clear schedule, including permit or inspection steps if applicable.
- Seek references from customers with similar project scopes (roofing, gutters, siding) and consider checking on warranty terms and post‑installation support.
- Clarify cleanup expectations and yard protection, particularly for pet owners or landscaped areas.