SB Handyman

- Overall, customer experiences with SB Handyman are mixed but tend to skew positive, with many noting strong professionalism, reliability, and quality of work across a range of tasks.

- Strengths and practical details frequently mentioned:
- Punctuality and clear communication from the owner; some jobs started promptly and completed quickly (e.g., tasks completed in a couple of hours, or within days).
- High-quality workmanship and attention to detail on wall repairs, painting, fence repairs, furniture assembly, hanging photos, and various household repairs.
- Fast responsiveness and scheduling, including short-notice requests; several reviewers felt the team was reliable and capable.
- Positive experiences with specific technicians (notably Hector) who were described as professional, detail-oriented, and efficient.
- Transparent or quickly provided COIs when requested; ability to assemble a tailored work plan and deliver as asked; willingness to take on diverse tasks (induction cooktop installation, wine refrigerator installation, toilet seat changes, water filter changes, etc.).
- Cleanliness and post-job cleanup are frequently noted as part of good service.

- Negatives and mixed experiences:
- Scheduling can be slow or delayed when the team is busy; some instances of late arrivals or rescheduling.
- A few customers reported higher final invoices than initial quotes and expressed concerns about pricing transparency.
- At least one reviewer described poor professionalism, lack of direct owner involvement, and that the on-site worker was not an employee, leading to trust and communication concerns.
- A couple of comments indicated discomfort with how information was conveyed (e.g., relying on text messages rather than direct, upfront communication).

- Considerations for potential customers:
- Request a written scope and estimate up front; confirm who will perform the work (employee vs. contractor) and that you’ll receive a final quote before proceeding.
- Ask about timing and scheduling expectations, especially for time-sensitive tasks.
- If a COI is required, request it early and verify it is provided promptly.
- Inquire about the specific technician assigned to your job and their experience with the task at hand.
- Use recent reviews as a reference for what to expect in terms of communication, pacing, and pricing, and consider getting multiple quotes for comparison.