Russell Exterior

- Quick response and on-site action: after flagging the issue, Forrest provided a business card, came by the same afternoon, and re-attached a blown-off siding piece on the spot; several reviews note fast response to storm-related damage.

- Thorough assessment and documentation: Forrest took numerous photos of the repair, identified additional issues, and shared roof condition shots, offering a clear record for decision-making.

- Scope of work across projects: siding repair/replacement, roof inspections for hail/wind damage, gutter work, and addressing ceiling leaks on patios; projects often involved multiple components of exterior repair.

- Insurance coordination and transparent pricing: customers received a free inspection, help connecting with their insurance claims representative, and fast, fair estimates for out-of-pocket repairs if the claim was denied; guidance through the claim process was frequently highlighted.

- Timelines and reliability: storm-damage repairs were completed within about a week; several reviews emphasize timely, reliable service and consistent follow-up.

- Customer service experience: described as professional, friendly, and not pushy; good communication, frequent check-ins, and responsive to questions.

- Quality of workmanship: multiple testimonials reference high-quality results, with comments like “beautiful job,” “looks amazing,” and durable, long-lasting outcomes.

- Project management and team: Forrest Been serves as project manager across jobs; other team members (e.g., Brittnay Been, Justice, Jeff, Harvey, Justin, Jeff Nelson) are noted for professionalism, coordination, and workmanship.

- Overall impression and recommendations: numerous reviews express strong satisfaction and willingness to use the company again, with several endorsements for both small repairs and larger exterior projects.