Roofing Tyler TX

Summary of customer experiences (neutral and factual, highlighting practical details)

- Services and outcomes: Clients report roof replacements (with options like sun roof/sky light) and related work such as spray foam insulation (closed-cell) and fiberglass batting, plus minor on-site repairs and sunroom stabilization. Several projects note upgrades to materials and aesthetically pleasing results.

- Timeliness and crews: Examples describe very fast completion, with crews of 8–9 workers starting early (7:00 am) and finishing by around 11:00 am, even in cold weather (26°F). Cleanup is noted as thorough.

- Quality of work: Multiple reviews praise workmanship as high quality, with roofs described as "beautiful" and installations being professional and thorough. On-site walkthroughs of conditions and clear explanations of options are common.

- Pricing and transparency: Several customers report pricing that matched estimates with no hidden charges. One reviewer notes affordability for a single-income situation, and another highlights successfully navigating insurance claims to obtain approvals for multiple properties.

- Insurance and claims: Some clients emphasize assistance with insurance processes, including getting claims accepted and managed across multiple properties; one reviewer managed settlements largely over the phone.

- Customer service and communication: Generally described as professional, responsive, and communicative, with detailed briefings and ongoing updates. A positive reviewer highlights a dedicated advocate and trust built over the process. However, at least one review characterizes the company as rude and unresponsive by phone, citing a non-local perception and a hang-up when requesting an email contact.

- Notable staff or points of contact: Recurring mentions of Brett, Brady, and a supervisor who caulked and stabilized an area at no charge; Todd Hensley is suggested as a helpful salesperson by one reviewer.

- Overall impressions and referrals: Many customers would call again and recommend the company for roofing and related services; a minority express dissatisfaction with communication style or perceived customer-service limitations.