Roofing Pros USA

Overall, customer experiences with Roofing Pros USA were predominantly positive, with emphasis on fast, professional service, strong communication, and helpful insurance coordination. Practical details include:

- Speed and process: After insurance approval, projects were completed quickly (examples noting around 20 days from inspection to a new roof) and finished on time.
- Insurance coordination: Reps helped with inspections, claims, and working with insurance companies to get approvals.
- Project management and staff: Repeated praise for Harley/Harlley Shumpert as a proactive project manager; other cited staff include DeAngelo (sales), Rod Chandler, and Gabby (cost options). Customers commended consistent updates, site visits, and responsiveness.
- Communication: Reports consistently describe clear, ongoing communication from start to finish and post-install follow-up.
- Cost and options: Gabby helped find options to keep costs reasonable while meeting customer preferences.
- Quality and workmanship: The roof installation and demolition/installation crews were described as professional, thorough, and producing a high-quality result; cleanup and final touch-ups were noted.
- Customer service: Many experiences highlighted friendly, helpful interactions and going above and beyond to ensure customer ease and satisfaction.
- Post-install care: Some customers mentioned return visits for touch-ups or re-walks to address minor issues.
- Noted negative item: At least one customer reported a door-knocker who claimed missing shingles and suggested possible misrepresentation; another customer disputed the damage claim, indicating an isolated incident.
- Likelihood of recommendation: Several reviews stated they would recommend Roofing Pros USA to friends or family and that they were satisfied with the outcome.