Roof LLC

Reviews are mixed. Some customers report serious workmanship problems and poor communication, while others report positive experiences with reliability and responsiveness.

Negative experiences (reported issues)
- Work not completed and calls not returned for extended periods (over two months in one case).
- Structural/workmanship damage: destroyed roof, drip siding with large gaps, nails driven through the facade and into an open finished ceiling; significant nail holes (reported as over 120) in living and kitchen areas and an open beam ceiling.
- Open ceiling and skylight concerns: issues occurred despite prior warnings about an open ceiling and potential skylight problems; skylight opening did not align properly.
- Improper installations and modifications: outside patio attached to the roof (a flat roof) and heated, requiring removal; claims that some tasks were not completed.
- Project management shortfalls: alleged lack of clear direction to workers; misalignment of skylight opening; claims of unaddressed issues and incomplete work.
- Unresponsiveness and possible payment disputes: some reviewers said the company would not return calls and that payments from another party may have influenced work.

Positive experiences (reported positives)
- Several customers praised communication, reliability, and being kept informed throughout the process.
- Individual project managers and staff were highlighted positively (e.g., Rick as project manager; Alex for coordination and remote supervision; John Morris and crew).
- Overall satisfaction with the finished roof in some cases; perceived dependability and helpfulness of staff.

Practical considerations for potential customers
- Verify scope and timeline in writing; confirm completion expectations, especially if any structure is open or if skylights are involved.
- Clarify whether any exterior work (e.g., attaching a patio to a roof) is planned and ensure it is completed or properly resolved.
- Request detailed, written notes on the condition of the roof/ceiling before work begins; require documentation of any holes, gaps, or skylight alignments.
- Discuss protections for interior finishes (ceilings, beams) and plan for cleanup; insist on checking for nail holes or damage after work.
- Obtain multiple references, confirm communication protocols, and establish a clear point of contact; ask for status updates and expected call-back times.
- Consider requesting a warranty and a final walkthrough to verify all items are completed to satisfaction.