Roman Roofing Inc

Overview: Experiences with this contractor mix highly negative reports about gutter/siding work with delays and poor workmanship, and highly positive reports about Roman Roofing’s roofing services, professional staff, and thorough process. Practical details vary by project and individual staff.

Negative experiences (gutter/siding-related projects):
- Significant delays and incomplete work; one project cited as over 100 days for what was a two‑day gutter job.
- Installation problems: downspouts on old gutters, spouts installed backward, gutters leaking at seams, improper height affecting runoff, and pooling water in gutters.
- Missing components and design issues: missing transitional plates between gutters and downspouts; insufficient gutter tabs; endcaps and seams leaking.
- Cost and billing concerns: high labor costs; reports of calling only when bills are due; some frustration over value.
- Communication gaps: repeated emails and phone calls; promises to follow up not always fulfilled.
- Outcome: several customers ended up paying others to fix problems; some offered to show documentation (photos, emails, call logs).

Positive experiences (roofing-focused projects with Roman Roofing):
- Staff and service praised: individuals such as Curtis Sayers, Jordan, Mike W., Philip, and Austin Kennedy described as professional, reliable, knowledgeable, and responsive.
- Thorough process: clear inspections, assistance with HOA approvals, city permitting, and final inspections; some customers received same-day or emergency service (including Sundays) and drone diagnostics.
- Quality and accountability: reports of high-quality workmanship, effective leak repairs, and strong warranties; consistent communication and hands-on customer support.
- Reputation among peers: ongoing referrals from real estate and board management; customers express high confidence in recommending Roman Roofing.

Practical guidance for potential customers:
- Clarify scope of work (gutter/siding vs roofing) and obtain a detailed written estimate with a completion timeline.
- Verify installation specifics (e.g., downspout orientation, run-off clearance, endcaps, tabs) and ensure proper drainage design.
- Ask for references and prior project photos; request contact with past clients for firsthand feedback.
- Confirm warranty terms and what is covered; verify whether HOA permitting and inspections are included or handled.
- Establish a designated point of contact and a realistic plan for communication and updates throughout the project.