Riker Home Services

- Location and scope: Reviews center on Riker Home Services serving the Plano area, with work cited on gutters and downspouts, roofing, siding/exterior repairs, mold remediation, and some interior remodels (including a kitchen project).

- Overall impression: Experiences are mixed but frequently positive for responsiveness and communication; a smaller number report unfinished work, ongoing finish issues, or warranty problems.

- Positive patterns and details:
- Quick, homeowner-focused service and strong communication; several reviews praise Ty Parsons as a responsive, on‑call contact who explains process and options.
- Emergency responsiveness and on-site support (e.g., rapid water-damage response, tarping after hail, inspections for hail damage).
- Practical outcomes: gutters installed and performed well, roof repairs completed promptly (often same day), professional and neat workmanship, and transparent handling of errors (owners acknowledged mistakes and offered replacements).
- Assistance with non-traditional needs: help with insurance disputes, scope of work guidance, and coordinating multiple projects (gutters, doors, and more) with a single team.

- Notable issues and caveats:
- A kitchen remodel project extended to about seven months with multiple punch lists; painting and finishing items were not completed, and some components were completed by subcontractors later or not at all, leading to customer dissatisfaction.
- Warranty claims were not always acknowledged or resolved promptly in at least one case, prompting a negative recommendation from that reviewer.
- Some reports mention post-project problems such as cabinet paint, grout, and faucet leaks requiring follow-up or additional work.

- Warranty and follow-up:
- Several reviewers indicate that Riker performed repair work or adjustments after initial completion; others report difficulties obtaining warranty responses in a timely manner.

- Representative staff and teams:
- Multiple customers highlight Ty Parsons as a standout contact; other team members frequently named include Chris E., Sam Page, Davis Parsons, Nick, Jake, Chris, Omar, Mike, Kieran, Daniel, Adam, and Drew, reflecting involvement from various crew members across projects.

- Practical takeaways for potential customers:
- Riker is frequently praised for responsiveness, clear communication, and professional conduct, particularly on exterior work (gutters, roofing) and urgent service.
- If undertaking longer interior projects (e.g., kitchen remodels) or relying on warranties, document scope, timelines, and punch lists carefully, and confirm warranty processes in writing to avoid gaps in follow-up.